Hello my name is Derek Dunbar and the reason I'm g...

Hello my name is Derek Dunbar and the reason I'm giving a one star review simply because Legacy Ford Rosenberg did not keep their word. I called Legacy Ford to ask about a vehicle that was in transit I gave the woman on the phone the vin number to the vehicle we were inquiring about in transit. We then began to speak over text message. She replied back with Great News!! I checked with my sales manager, and he confirmed the vehicle you are looking at is on the lot. Would you have some time to come by check it out and test drive it? I told her that I'm not sure still checking around websites to compare prices. I then found 2 vehicles from a different dealership I took screenshots of both with the vin numbers on the screenshots and sent them to her, asking can you match this price on the vehicle I'm looking at? She replied back My Sales Manager said we can match the price for you I told her that we would be coming from Edna so it would take a little while for us to get there, so in good faith I went to Legacy Ford Rosenberg. When we got there, I asked for the woman helping us on the phone. She came down and greeted us and introduced us to the salesperson who would be helping us. Right after introducing himself he said, I'm sorry, but I've got some bad news. The car you're looking at is not on our lot. This obviously threw up some red flags with me. I'm thinking to myself at this time I drove all this way and now they're telling me this. I was ready to walk out then, but I really like the price we agreed on over the phone. They said we can still buy that one, we could just take a loner home and they will drop off the vehicle at our house when it does come in. My wife test drove one comparable to the one we were hoping to buy. Afterwards, they had us sit down in the lobby. I told my wife while we were waiting that I didn't think they were going to honor the deal we said over the phone. Just then, the salesperson we were dealing with asked to see the picture of the vehicle we got the price from. I showed it to him and he took a picture with his phone. A little while later, the salesperson and someone else came out and said they couldn t do it for that price. I told him that's what we agreed upon over the phone, I gave you all the Vin numbers. They said we're not comparing apples to apples, then they proceeded on what kind of deal they could make us. Knowing that's not what we agreed upon, I asked for the keys to my vehicle being that it was getting appraised. I do not enjoy writing negative reviews but they had me drive all that way for nothing but broken promises. I'm a husband, a father and a United States veteran. I do my best to keep an honor the word I give to others. I m hoping you may be able to do the same, at least by giving me an explanation of how and why all the communication made over phone and text was not what we experienced when we got there.

Respectfully,
Derek Dunbar