Idayu Sabtu

Review of Shangri La Georgetown,Penang

The centralized booking somehow was a bit tedious ...

The centralized booking somehow was a bit tedious from customer end. I was rerouted to several people before i get to speak to the right person. And everytime i called to follow up, I went through another circle of rerouting. However William & Wan from the club lounge was very very helpful. They were initiative, supportive and showed great hospitality during our short stay.