THEY NEVER ANSWER THE PHONE! Everytime I go there ...

THEY NEVER ANSWER THE PHONE! Everytime I go there they tell me I need sometg else and then I come back and they tell me I need more stuff. I have been trying to call seeing as how I live in Pt. Charlotte but work in Ft. Myers I don't have time to go back and forth I called them several times. Im trying to caright now it has been ringing for over 5 minutes. No answering service just ringing.