Yvone Siu

Review of Westchester Medical Center, a ...

Currently sitting in the waiting room of the child...

Currently sitting in the waiting room of the children s emergency room. The front desk staff was nice. They did an excellent job with registering my son. They asked us all covid related questions and asked us to skip the temp check . even after prompting are you sure, followed by it s fine don t worry. I then asked if my son and I should wait in the car they said no need.. so thirty min of waiting a large roach crosses the room..

My son is pale, dizzy and bleeding, due to post surgical complications, I ask if there is a triage nurse.. front desk apologized.and answered there is no triage nurse at this hour.. when someone has time they will come.. .. now 1:10am .. 45 min still has not been triaged. More to come... this is unacceptable... each patient should be met by a healthcare professional for a rapid triage assessment at minimum to assess the status or triage level of the patient.