Wahed Khaliqi

Review of Brotman Medical Center

Two years later, I am going back for the same proc...

Two years later, I am going back for the same procedure. Will update the good, the not so good and the truth.

This ain t St. John s or Cedars Sinai hospitals but it will do. I was quite hesitant and nervous going in for an outpatient procedure scheduled by my new GI doctor because of so many one-star reviews on google and yelp sites the night before my colonoscopy. US News & Reports on hospitals give SoCal Hospital at Culver City an average rating. I decided to go in any way the buyer be aware, question every step and point out the poor ratings to the nurses and attending medical staff. My experience was a pleasant one. I arrived at 5:30 am checked in with the security guard at the lobby.m then sat down at the waiting area which I consider above average, more like a hotel lobby than a hospital. Within a few minutes the admission staff appeared thru the door next to the front desk, checked the only name on the walk-in signup sheet (At this point I was the only patient in the waiting area) she looked up turned around and without saying hello, good morning or calling my name uttered the words follow me . Which I did but I thought oh uh here we go, she was cold with no much emotions on her face to help this nervous hesitant patient give a little comfort. We all at one point or another have been a little cold and not friendly at 5:30 in the morning, maybe she was not fully awake and there yet. Once I was admitted, I was asked to go back to the lobby and wait. Within 30 minutes 3 other patients were admitted and asked to sit and wait. Finally a happy go lucky pleasant lady with a nice smile on her face and a chart in her hand introduced herself called 4 names and asked all four of us to follow her to the elevator and on to the basement where the pre-operation preparation room was located. The room was small but clean and felt a little too crowded for 3 patients 3 family members and 3 or 4 nurses.
With little and no privacy, I could hear other patients answers to personal question such as how much do you drink or if you smoke and what medications do you take. My nurse was nice quiet and focused on the task at hand.
Once I was hooked up to an IV I was moved to the operation waiting room. I have to say everybody was nice from the doctor to the nurses and even Ricky who Kept too many gurneys in the hallways which looked a little crowded. I did not sign the release form for anesthesiologist until I spoke with him first. I asked him two questions. If his license has ever been suspended and question two has anyone died while under his care. once I was satisfied with his answers I signed the release form, I was told to count from 10 to 1 I think I remember five and then I was out. Next, I woke up in the recovery room pleasant looking nurse met me I found out that she was originally from Sierra Leone. She gives me some crackers and apple juice had a pleasant conversation while removing the IV from my arm. I signed my release papers and was discharged. All in all a great experience, at least for me in the outpatient surgery unit and the G.I. department. If the rest of the hospital follows the example of the G.I. department and that outpatient surgery unit this facility should improve their ratings real soon. I hope so and fingers crossed.