Hello-

Hello-

This is the worst security company that I've ever encountered. I picked up a vehicle from the Midway Airport car rental location. The process for picking up a rental can be confusing for first time may work airport client. The concern I have is the way the security card addressed to me. As I pulled up to the entrance he just began point in his hands and gesturing go back around. He also asked me if I read the sign, which I had. Because I had previously read the sign, I understood that private vehicles could not enter. I asked him to come to the car because I had already driven around and was unsure of where to go. I asked him to give me direction on where to go and he abruptly told me go to 51st and Laramie which was incorrect. I am not sure why he was able to walk up to the car that pulled up before me to provide assistance. I finally figured out how to get into the facility to pick up my rental. As I exited the location, there he was again at someone else's car door giving directions. I then stopped and asked for his name but he refused to supply. He said he worked for Monterrey Security and that's all I needed to know. He was completely condescending and unhelpful. There shouldn't be a difference with how you treat people but there was obviously a difference between myself and the other two drivers your security guard assisTed