Lenna Shaheen

Review of Minerals Resort & Spa

Horrible hotel. Clueless staff! I stayed with my k...

Horrible hotel. Clueless staff! I stayed with my kids and 2 other families the Dec. 28- Dec. 30, 2017. Took them 4 1/2 hours to check us in! Lobby freezing with no heat whatsoever. Staff informed us the heat is not working. Checked into a room with hair on the wall and no towels . Took the staff till 11pm to deliver the towels and extra bedding for my kids. No one from management apologized even though I left them so many messages. Upon check out, the entire bill was wrong.. it reflected charges from the other 2 families that were with us, even though we used to give the waiters our room numbers so the charges would be posted correctly to each room. Front desk agents clueless and kept asking each other how to adjust the bill! I wouldn't recommend this hotel for anyone! Never again!