As I read the reviews I notice that I am having si...

As I read the reviews I notice that I am having similar issues with this company. I am trying to get a payoff and I am having to jump through hoops.

I have requested several times to speak with a manager and they have yet to speak with anyone. The finance department is taking over 2 weeks to process my payments - I sent proof last week that the money was taken out of my account and still - NOTHING!

These delays are harming my refinance - this is absolutely ridiculous! I need this to be expedited asap!!!