Madhan S

Review of Crown Honda of Southpoint

This is the worst service experience ever in the p...

This is the worst service experience ever in the past 15 years I had been living in this country. Dropped off my car for a manufacturer safety recall at 11:30AM and I was told that my car will be ready in 5 hours. Called them at 6:30PM (7 hours later) and was told that the car will be ready in a couple of hours. Received a call at 9:00PM that the car is ready for pick up. When we went to the dealership to pick the car up, the service personnel didn't even have the basic courtesy to greet the customer. The only word we got from the front desk person was a rude "YES". Someone got the information from us and went to bring the car upfront. To our shock, the person brought somebody else's car to us. When I told him that that was not my car, he went back inside, brought the keys to my car and just told us where the car is and asked us to go and pick it up ourselves. Didn't even offer an apology for the confusion. At this time I was already fuming with anger and disappointment in the way I was treated thus far. The worst thing happened after we reached home. As soon as we came back home, I got a call from another service personnel informing us that our Odyssey will be ready in 10 minutes for pick up. My car is an Accord, not an Odyssey. I am completely baffled by the total lack of professionalism and the worst carelessness with customer's cars. The person who called got an earful from me and hung up as quick as he could.
Despite my colleague's warning that this is not the best dealership around, I still went there since it was closer to our home. This service department must be run and managed by the MOST INCOMPETENT people in the world. This will be the last time I am going here for anything and I will make sure that I will spread this word around.