Was told I would be able to check in before 3pm an...

Was told I would be able to check in before 3pm and I would recieve a call. No call was recieved and after going to lunch we went back to the hotel room at 3:00, our room was still not ready and they had no idea when it would be. So we left and came back at 445, our room was now ready but as requested we were not all on the same floor and were told it wasn't possible. Worst experience at a hotel.