Three years later and it doesn't look like the end...

Three years later and it doesn't look like the end is on sight. Just been told that I will be passed once again to another person to deal with the cases that we have opened and while I do appreciate that people are entitled to maternity / annual leaves, the amount of time you have to wait for an update or for a case to end becomes just to much.

Definitely lack of communication and disinterested people and while I am not saying everyone there is the same, unluckily this was my case. Seriously considering of taking my business somewhere else.

message for Leveness Staff:
Please remember that each un-finalised case is a constant reminder of difficult times that us, as customers, are trying to get over. However, because of your lack of empathy we are unable to. We need closure as we need to continue with our lives.