Matthew Cook

Review of BorrowLenses

I would love to give them a better review, but in ...

I would love to give them a better review, but in the last 18 months I've rented from them 3 times. One time I got the lens on time , the other two times I didn't get any lens. I typical don't rent a lens unless I've got a trip planned. This has left me in a lurch twice now before a trip.
The first time I was renting a lens for the eclipse, I ordered several weeks in advance to beat the crowd. A few days before delivery I contacted them to confirm and I was told that they didn't carry that lens yet because it was a new release ave that they had a glitch in the system. And that they were out of everything else, so sorry we'll happily cancel your order. With no other options I had to buy a lens on Amazon.
Second experience was good lens came as promised and was in great shape. I thought"These guys are great!".
Third experience, I got a ups alert for delivery the day it was supposed to be delivered showing that deliver would be for the next day. That worked out well because I needed it on Thursday not Friday. Funny how vacations aren't quite that flexible. Customer service tried to be helpful to ship it to my destination but no viable ups store. Boom, order cancelled again.
And not even an offer to give me a credit or give me the same promotion at a later date.

Fool me once shame on you, fool me twice, shame on me. 1 out of 3 is enough for me to move on.
If you are in the market to just try a lens and you are ambivalent to the arrival day, then these guys are great. If you need it for a specific day go somewhere else or pay for a few days extra so that they can ship it to you late, but really you fooled them and got it early.