Chris Bedford

Review of Christies Care Ltd

Terrible attitude from Christies staff when a care...

Terrible attitude from Christies staff when a carer caused hundreds of pounds worth of damage to our family home. We were told it's tough and that my sick father has to claim it from his own home insurance to pay for the repairs. Not even an apology.

Carers regularly complain behind your back that they don't get enough breaks when the company state that they are only entitled to 14 hours per week and to be fully flexible around the family.

Carers show lack of initiative and are happy to sit in the bedroom or play on their phones while my father is asleep during the daytime, this time could better be used cleaning, dusting , ironing, preparing food. It's ironic that they then still complain about the lack of breaks considering the amount of 'downtime' they take

One carer they sent was smoking cannabis in our front room when I wasn't there. He also failed to spot my Father had a serious water infection and also took him to the cafe in the pouring rain without his waterproof coat on. He's a very sick man by the way. Safe to say we asked for an immediate replacement.

The latest carer was okay on his first placement but on his second placement he was terrible. He forgot to give my father an important alendronic acid tablet on the Saturday morning, he left mouldy food in the fridge for days that had turned green (I still have the pictures on my phone) and contaminated the other food costing us money to replace. He was incapable of using the hoist and sling properly, my father now has a bad neck due to being placed sideways in the sling instead of upright. Most importantly, what my father craved the most was a companion and somebody to keep him company. The carer was disinterested, always on his phone and huffed and puffed anytime he was asked to perform a duty that required a bit of effort.

This review is no personal vendetta against Christies. I hope someone reads this and they either train their staff better or have a way to siphon out the people that choose to do this job for a fast buck and have no real interest in being a good carer.

While my father is alive I will always demand he receives the highest quality of care, I'm not one of those kids that will ship him off to an old people's home to get abused and forgotten about

Hope this review hepls