Michael Bolles

Review of Fairmont Rey Juan Carlos I

The place is beautiful... the employees try to do ...

The place is beautiful... the employees try to do the best and some cases did outstanding (like Vinicio from the restaurant or the team from the outside restaurant) but when things go wrong the customer service, response time and quality actions are very weak ... unfortunately after a 3 weeks Eurotrip, where a choose to spend the last night with my fam was a wrong decision.. they didn't fulfill my expectations and underperform as a team.... when things go wrong is where opportunities arise....