After the theft suffered in 2016 paccocelere3 insu...

After the theft suffered in 2016 paccocelere3 insured, I reused this service yesterday, and again, the express parcel1 Plus delivers in 24 hours with set time, was not delivered and no warning, they are really bad should be reported. The no. 199 for a fee says that the code is not valid yet the package is SDA. Did they steal this too?