Horrific experience as a Marriott Bonvoy loyalty m...

Horrific experience as a Marriott Bonvoy loyalty member with GM Traceh Oliver and her team's complete lack of care for our safety and health in these current times.

With over 200 great nights spent at your hotels across the world and being a Gold Elite member of Marriott Bonvoy, I least expected to face such treatment a 5 star hotel team.

My wife and I were booked at the Ritz Carlton Al Wadi Desert in Ras Al Khaimah, UAE.
We had called to inquire about an early check-in prior to arriving at the hotel and had been confirmed availability and eligibility.
Once we arrived, we were greeted with:
1. Non-availability of villa
2. Lied to about the type of villa we were given vs what we booked (driven in a buggy in 40 degrees celsius weather to realize that the front desk gave us the villa we did not book and had spent half an hour refusing to accept)
3. Spent 3.5 hours in the lobby of the hotel for finally the GM, Ms. Tracy Oliver, agreeing to give us an upgraded room that would be ready in another hour or more!
4. My wife having to work on the ground in the lobby with the GM not even looking at her to offer her a desk with an electricity socket so she can work

Absolute nightmare of an experience as you can imagine. Please note that the Ritz Carlton team at Al Wadi Desert is definitely not worried aboht your safety in these times!!