Jack Ugalde Review of Toyota of Tampa Bay
One star cannot possibly describe the extent of my...
One star cannot possibly describe the extent of my dissatisfaction with the experience I had at Toyota of Tampa Bay with one particular manager. I was in the market for a 2016 Toyota 4Runner and was attended a salesman by the name of Sami, who was excellent and knowledgeable. However, when I went inside to receive a quote, the business manager Paul Shuvra refused to consider even matching a competitive quote I received on the same spec vehicle from Clearwater Toyota. When I asked him to give me a competitive price, he responded by asking when we planned on purchasing the vehicle. When I answered that it would be the next week he replied shortly with "Then I'll give you a price next week." His response was rude and unprofessional. How am I possibly supposed to purchase a vehicle from them when he refuses to give me a price competitive with other dealers? As we left, a sales representative came up and apologized for his behavior. I am amazed that Paul is in a position where he is dealing with customers, not only because of his terrible attitude, but also because of his utter incompetence at selling cars. Due to the experience that I had with this man, I am no longer even considering purchasing a vehicle from Toyota of Tampa Bay.
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