Kimberly Griggs

Review of DCH Health System

I checked in at 11:10pm and the CPA Carl greeted m...

I checked in at 11:10pm and the CPA Carl greeted me and took my blood pressure and then wheeled me to have Xrays done. While I was sitting in the hallway by the bathroom 2 staff members went in the restroom, used the restroom, flushed the toilet and not one time did I hear them wash their hands. I sat outside of radiology about 15 minutes even though there was not a patient in there and then was wheeled in. The staff member that was putting me in the positions for the x-rays she was really sweet and kept apologizing for the ones that she could tell was hurting me. I was then taken back to the lobby to sit and waiting. There was several people that came in while I was waiting that came and went before I was taken to a room. I understand that more serious cases is seen sooner however a man came in that stated that he had a crook in his neck and he was taken back before myself and a lady that had been there before me that was hurting really bad and was pregnant. When I went to the desk to make sure that when I went to the restroom that I didn't miss my name the nurse cut me off and said that the more serious people are taken back 1st. At this point it is now close to 9am. When I finally got called to go to a room the lady that took me to my room was very apologetic for the long wait and was extremely sweet. The Doctor that came in to give me my results was very friendly, professional and answered every question I had while sitting down. He did not seem as though he was bothered by the questions or that he had something better to do. All of his answers was straightforward and on a level for me to understand it. I respect his bedside manner and you need more doctors like him and Dr. Woodard.