stayed at this resort this past week and I just ha...

stayed at this resort this past week and I just have to point out one of the staff members named Douglas. He works in the lobby and helps guests with their luggage (im sure there is a name for this but I do not know what it is lol). My friends and I checked out of our room thursday morning and left our luggage in the lobby while we enjoyed our last moments on the beach. I came back to the lobby to see only my friends suitcases. Instantly in a panic I was running around the lobby crying because all of my belongings besides my bathing suit and coverup were in my suitcase. The employee douglas quickly assured me that he was going to find it and hopped in a van telling me to meet him at the airport. Hesitant I got in a separate shuttle in hopes that I would find him there with my suitcase. On our way to the airport we found Douglas on the side of the road with my suitcase in his hand waving us down. I do not know how he found it or what he had to do but he did and everything was still in it!!!! He honestly made my day and it was one of the most amazing things an employee has ever done for me. He really went out of his way to make sure that my bag got to me. He saved me and helped me get home with all of my belongings!! Definitely would recommend.