Walked in to counter with 2 that did not greet or ...

Walked in to counter with 2 that did not greet or smile. They looked like morticians that just received bad news. Rude and did not speak until spoken to. We had reservations and requested outside seating through open book. We were being seated inside and when we said we reserved outside. We were informed that outside is first come first served. We then went out to a young immature blonde girl who said we could be seated and picked up menus to seat us. Another dark haired waitress came up and whispered in the blonde girls ear. Took menus and the no customer skilled blonde turned to us and said it will be 15 minutes. My wife said what just happened here ? The blonde said we had a conversation.
No apology or explanation. We went inside and asked for a Manager.
Sam the manager was outstanding ! He apologized and got us seated immediately. He bought a round of drinks for us and we had the best service waiter. Jose was outstanding in every way. He was attentive engaging and prpffesional. Sam and Jose turned our night around. Food was timely.
Tri tip was outstanding. Calamari strips are the best !
The blonde needs to get a job in the Department of Motor Vehicle. They won t need to train her to be rude and non caring. She is a poster child for how not to work with the public.
Bottom line don t put up with this, call for the manager.
Sam was walking all tables and really working to make everything a good experience for everyone.
He and Jose are good role models , because of them we will be back.
5 stars for Sam and Jose. Zero for reception and blonde at outside counter.