This was my first stay at Eden. May 2017.But I hav...

This was my first stay at Eden. May 2017.But I have stayed in Dickwella which is under the same group for 3 times..

1. First of all the welcome by the security and the doorman (Piyananda and Ranasinghe ) was simply super, genuine and heartwarming altogether.

2. While we are having lunch we have been taken cared by Pawanee and Dhammika who was simply courteous and attentive. Super staff members .You should keep some folks like that..

need attention on,

1. Dinner time rule of having trousers for gents is utterly nonsense, while five star hotels in the global level becoming much more bendable in these Victorian traditions , you drag it behind.

2. Although it s all good to have that kind of rule ,my only problem was that I didn t bring any long trouser with me since I m on holiday with my family.



4. Though all the ladies wear all reveling dresses and shorts and gents are discriminated on gender?

5. When your staff member requested me to wear a sarong I did that without a minute of hesitation and without making scene. Because yelling at your staff member will be totally useless and not good to their self-esteem.

6. However the same staff member let other foreigners to wear shorts inside. And one gentleman was allowed simply because he claimed to have so called operation done in tummy and refused wear sarong and dined in the so called prestigious restaurant . So my question is who is there to verify these shocking and hilarious reasons. I should have come with same kind of silly reason to not to wear and bend to abide by your old aged rule.

7. I have taken up this issue with the duty manager at that time Mr. Samantha, and he was modestly speechless and wasn t in a position to give me a proper justification.

8. While rule is a merely dumb that violates basic human rights and a clear act of gender discrimination the rules are changed because we are local who are paying same or better rate than the foreigners who comes in only seasons.

9. Foreigners were greeted and ushered to tables. Where we have to find a place to sit and call at least twice to get water or get the table cleared. When they come we are treated like dirt, no smile only arrogance, and clearly No Sir/ Madam they were just talking. They even not bothered to ask on what we like to drink for the dinner, while they run behind white skin. Compared to other five stars I have visited .this is the worse I have observed. We were not served only because I stand up for an issue last night and no waiter /waitress was paying attention to us. They were totally ignoring us.

I love your property, I will be patronizing your hotels for both business and leisure.

I know they can be issues like lack of staff, background issues, high staff turnover etc. which is common for service industries, but we are not that low to be treated like this in our own country, when we go to other Asian destinations we are treated very well.

Remember and make note that the people who are condemned by your staff will be the most powerful consumer in 7 years to come.

The Sri Lankan middleclass people has the highest affordability in south Asia in coming 7 years .