We just purchased our new honda accord from DCH, a...

We just purchased our new honda accord from DCH, and Eileen was extremely helpful through the whole experience. We were originally choosing between Nissan Altma and Honda Accord. After visiting Nissan dealer, we were so impressed by the quality and design of the new Accord immediately after the test drive. Eileen is very knowledgeable of all the functions of the car, and she was very patient in explaining the functions to us during our test drive. I have to say, we were charmed by the car because of Eileen's excellent demonstration :). Compared to the staff at the Nissan dealer, we felt people at DCH are way more professional!

We actually went to another honda dealer because they offered us a cheaper price on line. After speaking to the other dealer, we thought they would have a significantly better offer with more discounts. Yet the experience was a disaster at the other dealer - firstly, they canceled three different discounts for various arbitrary reasons; then our car broken down, cannot be started at all, after their evaluations for trade-in values. It's such an coincidence especially because we just had our mechanic checked the car the day before we visited the other dealer!!! We were outraged and confused; but instead of being understanding and kind, the person at the other dealer was sort of blaming us for brining in a junk car that they had to push back to their parking lot!! I guess they were so confident that we would definitely have to buy their car. Absolutely not!
Even though the other dealer was $200 cheaper (instead $1000 cheaper according to what we spoke on the phone before we visited them in person!), we can't wait to go back to DCH. So I called Eileen and asked if they would still take our trade in car even if it cannot be started, and they said "don't worry about it; just tow the car to us." And DCH even matched the price differences for us!! How amazing!
We bought the car that afternoon from DCH, and we can't be happier with the hassle free experiences at DCH. Steven was the manager that day who explained every payment option to us; and John was very patient and clear. Thanks to Eileen and Steven, we are having a great time driving our new car everyday :).