Anwar C

Review of Audi Bellevue

I wanted to describe my experience about how I fel...

I wanted to describe my experience about how I felt when I went to check on a 2021 Audi Q7. I made an appointment several days ago in advance to take a couple of hrs from my precious Sunday to meet with Natascha so that I can learn more about the 2021 Audi Q7 and also take a test drive. However, when I reached the dealership at the agreed upon time, there was no one at the front desk to greet or to even ask a question about the appointment. After some waiting, someone said Natascha should be with us soon, only to realize that she had already taken another customer at the same time as our agreed upon appointment time. If keeping an appointment doesn't mean anything, why even bother spending time on the phone to go over the details? I felt insulted, and to add to the insult, the person she had us handed over to, went to attend another customer before showing us the car. What came to me as most surprising is that he didn't even ask me whether I want to test drive this car. I am not sure this is how they treat every customer or just that we were not flashy enough for them to pay attention. Anyway, I would never go back to that dealership for a car purchase. My neighbor warned me against going to that dealership because of a similar experience he had in the past, but I still wanted to give it a try. I admit, he was right.

The response from the dealership about contacting the GM, it is a joke. I emailed Mr. Michael with all the details, but there was no response.