Resort is beautiful, but service is horrendous. Fo...

Resort is beautiful, but service is horrendous. Food and drinks are outrageous, yet mediocre at best. Here are a few examples of the level of customer service you ll experience at this five-star resort :

- When trying to get towels for an excursion, we were told by 3 different employees that we wld need to get our own from the overnight box (which of course was empty)
- Paid an outrageous fee for a cabana on the beach only to discover there was only 1 server for the entire beach
- Our canoe snorkeling trip through the resort was cancelled/rescheduled twice
- Despite being promised a late checkout, we were informed the day before that they wld not honor it
- Resort cld bot provide a copy of room charges because of a broken printer...apparently there are no other printers onsite.

Terrible vacation experience! Beware before booking this resort.