Thad Wheeler

Review of Superbrightleds.com

I bought their 194 LED Bulb - 5 SMD LED Tower - Mi...

I bought their 194 LED Bulb - 5 SMD LED Tower - Miniature Wedge Retrofit's to replace the front side marker lights on my 2011 Ford Taurus due to the replacement process being near impossible by the home mechanic due to the design. The work is pretty much required to be done by the dealership. After the original OEM bulbs failed I had the dealership replace them with this product back in May 2015 believing I would be spared the $90 labor expense for quite a long time. Quality LED's do and should last a very long time, the life of the car in fact. They worked great for over 2 years after installation. Now both parts have light elements on them that are flickering and some not working at all. These are suppose to be rated for 30,000 hours. That's 3.4 years of continuous use. They are lucky if they have 2,000 hours total time on them. Since both are failing at the same time, it is not just a bad unit. The product was never exposed to any conditions outside of the normal use of the bulbs they replaced, no excessive heat or liquid moisture, just normal environmental conditions. Their product page warranties them for 3 years. I purchased them in December 2014 so the warranty period in now void. Get some 194 Long Life bulbs, they'll last way longer than these, a solid 5-7 years of normal use. Totally not worth the cost plus shipping and installation and now yet another big bill to remove them. Big disappointment, big fail.
This review is not about the purchase experience it is about the product experience. Although the purchase was made 3 years ago it has taken this long to determine the longevity of this product is not even close to what is claimed, unless they have redesigned the product or used better quality components since then. I see nothing on the product page indicating this. My review of their product on their site was never posted and sits in my account in a "parked" state. They only post happy positive reviews and only the negative ones where the purchaser was clearly at fault. They want their reviews to be a echo chamber of how great their products are, any legitimate dissent is not posted as per my turn in their barrel. I can only wonder how many other reviews have been shown the "delete" button. If I had known this when I was looking for replacements, I would never had purchased, and perhaps another customer before me with the same experience was also silenced.
I put this review on TrustPilot and Super Bright LED's petitioned them to remove it even after presenting TrustPilot clear documented evidence. I want to warn other potential customers that their product may malfunction or cease to work way before what the seller claims, I believe you have a right to know. You decide.