When the cargo is sent to the staff or staying at ...

When the cargo is sent to the staff or staying at the hotel, the person named rem Fazal, who is in customer relations, says that the cargo has arrived, but the cargo carrier is asking for a fee, but does not receive the cargo and transmit it to the person, and the cargo company shows the delivery document with a written signature, and when the cargo is revealed, she lies as if I forgot. If you have something to ship, think twice or it will be lost