Nena Shields

Review of Outer Banks Blue Realty Servic...

My family and I recently stayed at one of your ren...

My family and I recently stayed at one of your rental houses, slates beach house. It was the worst experience we have ever had staying in the outer banks. We have gone to the outer banks several years and never had an experience like this with a rental company. When we booked our stay we were sent a video on how they take pride in cleaning their rental properties during this pandemic. What a joke that was. We showed up to a filthy house. Dirt and sand all over the floors, the refrigerators smelled and were not clean. All 5 bathrooms were disgusting. Hair left in the showers and on toilet seats, along with undetermined stains on the toilet seats. All counter tops in the kitchen were sticky. Found dishes put away in the cupboards with crusty food left on them. The furniture in this place was horrid! We had to put towels on the sofas and chairs because there were disgusting, sickening stains on all the furniture in the sitting/living room area. It was enough to make you gag when we saw this! Several rooms had bedding that had stains as well. We spent the first day there just cleaning and washing everything. We also informed the rental company of this when we arrived but got no reponse from them for several days. Next up on the list the house was advertise that it had TV's in all rooms. This was not the case. Several rooms were missing TVs and the rooms that had TVs none of them worked. We finally spoke to someone from the rental company who informed us that there was nothing they could do about it. Also advertised at the house was a grill. When we arrived we werent sure what the eating situation would be at restaurants due to the covid so having a grill at the house was a good back up plan. We come to find out there was no grill out the house. This just added to our frustration with things. The house did have a hot tub, which was nice but it would short out and kick the breakers when it would run for about 3 minutes. This is very dangerous and could have really hurt someone. We called the rental company again who said they would send out someone to look at. No one ever came. We love coming to the outer banks and have always had great experiences here and never any issues like this. Any company we have ever rented from has always been very nice and helpful. This company was not. We spoke with one nice woman on the phone before our trip there, but once we arrived and had all these issues everyone we spoke to was a complete jerk and not friendly at all. The one gentleman we spoke to said " I am not in the business for giving refunds, I am in the buinsess for making money." We weren't asking for a complete refund for our stay. We will never rent from this company again! I would now like to add we arrived after our check in time so the house should have been clean! That's a terrible excuse from the renter to say we arrived before cleaning was done! The house was booked under a different last name FYI! I can include pictures of how we found things when we arrived