Nick Ryen

Review of Macke Motors

Bought my first diesel from Macke motors, I had Dy...

Bought my first diesel from Macke motors, I had Dylan help me and he did a great job. Then it went down hill FAST! As I was asking some questions they answered them, one of those questions related to a single tune done on the truck, if the tune would ever be affected in any way. Sadly I made it no more than 20 days before noticing something was wrong. I took it to my local diesel mechanic and he hooked up and diagnosed the issue. The EGR valve was opening and the tune was corrupt. After reaching out for 2 weeks for help, it took what I thought was a legal action to get a response. When talking to Marc, he openly admitted they did not even look over the truck, no diagnosis. Most likely a poor oil change and POSSIBLE filter change. They don t take pride in what they sell to the public, in a small town. I would think they would try and help me out, but they would only do what made businesses sense, no compassion for customer satisfaction. I even offered if they would pay for parts and I would pay my local mechanic labor for part Install the right way. But they insisted I fix the problem the same way the problem started.. cheap and EASY for them. I will never recommend this poor excuse for a dealership to anyone.