I have always gone to Galles parts department and ...

I have always gone to Galles parts department and they always find the part and get it fast.
I seldom price check because I normally get great service and don't mind paying a premium for great service. HOWEVER as of late your parts department has truly fallen apart. I believe you are under staffed or the staff you have needs to pick up the pace. Four people in line and one person at the counter. I expect more from a company I have grown to trust, I have a part on order right now but I may just order it online and have it delivered to my door from an online vendor as I have lost my patience with the time and distance I have to expend for an over priced part.
Please fix this as I do believe you are a great local business that I want to support but not at the cost of my stress level. Color me disappointed.