Review of Southgate Buick GMC

3 years ago

Randy Bass

Randy Bass

Over 4 years ago my wife and I were in search of a new vehicle, GM has always been our preference but we checked Ford, Toyota, Dodge, etc and also went to Lakewood Chevrolet but all of these places had something in common either they didn't have the right vehicle or the salesman were annoying and pushy.

One afternoon I stumbled upon the dealership and a salesman came over, Randy.. He was not pushy, not in your face, he was exactly what I was looking for. He asked me how I was doing what I had been up to that day etc. Didn't even mention buying a car or selling or anything until I started asking questions. He is very friendly and easy to get along with. I remember he even let me take the car home that night to surprise my wife and show her. Thanks to our wonderful experience with Randy and his witty jokes we have been coming back time and time again to this dealership. I can honestly say he is a stand up guy and has gone above and beyond the norm for us. Whether the vehicle we are looking for is on the lot or not he always makes sure we get what we want. His motto is " find what you like, we will talk numbers after " and he has always demonstrated this by giving us a fair price. Since our experience 4 years ago we have purchased 3 brand new vehicles and 3 used... for a total of 6 vehicles from the same dealership, and the same salesman. The reason for our purchases all being from this dealership is his exceptional customer service. I now look forward to my next purchase, rather then dread seeing a salesman who is just after a quick buck. Randy to this day periodically phones me every now and again asking me how everything is going not just with my vehicle but within my life.. That is what you call a true salesman. Whether I am getting my vehicle serviced or just a part or just want to stop in and say hello Randy always makes time. I have recommended Randy and Southgate to many. When I walk in and start talking with randy its like seeing a family member you haven't seen in a while.

A+++++ For customer service.