Simon Jack Review of The Manhattan at Times Square ...
Location is the strongest point of this hotel. Two...
Location is the strongest point of this hotel. Two things which apparently were mentioned on the website , check-in at 4pm (checkout is noon) and an additional $40 per room per night for resort fees were an unpleasant surprise for our group on checkin.
Drinking water, which was said to be included, wasn t. You have to get it yourself from the lobby.
Luggage was all delivered, all to the one room, 20 minutes after we finally got to ours, but had to go and pick up our bags from the other room (after paying a tip for bell service).
Three sharing a room with two double beds is really not feasible if you re not very close friends.
The front-office manager was professional in handling our complaints, and tried her best to help us with our disgruntlements.
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