I had used BRSS several times as a Cornell student...

I had used BRSS several times as a Cornell student with no major problems. I remember that one of my roommate's boxes was absent for about a week, but that was the worst--until my experience this fall. I stored my belongings over the summer, while I was traveling after graduation, and then scheduled it to be shipped to my new address in another state. I checked with them in May to make sure I could do this, and they said it would be fine if I made the shipping appointment over the summer.

A week after the shipment was supposed to be sent (late August) I had received neither my boxes nor any notification of any sort; I contacted them via the link in their website (because no one would answer the phone). After several emails, I finally got a response, which was admittedly professional and apologetic: they said they had accidentally overlooked my request and would send out the shipment in several days, after the labor day weekend.

Another week later, I still hadn't heard anything. I emailed them again, multiple times again, and finally received a response saying that they had, indeed, processed the shipment. In another week--nearly three weeks after my initial request for shipment--I finally received my boxes. One of them (a plastic tub) was broken, though I'm not sure whether that was because of BRSS or FedEx.

TL;DR: I paid $500, I had to wait three weeks to receive my shipped goods, I had to contact them several times to get any response on several occasions, and one of my boxes was damaged.

I understand that they have a huge volume of goods to process, that they are a student-run company, and that there aren't many viable alternatives in Ithaca. Nonetheless, I was completely disenchanted with my experience, and I'm thankful I no longer have to rely on their services.