Michelle Barnes

Review of Sheraton Atlanta Hotel

Worst hotel experience I have EVER had. For start...

Worst hotel experience I have EVER had. For starters the lady assisting me at check-in was extremely rude. I was on a business trip, my place of employment had submitted the credit card authorization to the hotel weeks before my arrival. Sheraton sent a confirmation e-mail stating they had received this authorization. At check in they stated they never received it and I was unable to check in until that was completed by my employer. The hotel room I was given had an odor upon entry. The room overall was nice however it felt dirty. The second day of my trip maintenance was in my room and wouldn't allow me in my room. No apologies, nothing except for drywall dust all over the room and my belongings. While at the Sheraton I also ate at Collage, which I don't recommend. The service was extremely slow considering there were only 3 people dining in the entire restaurant. In addition the food was extremely over priced with little taste. The only positive experience I had was from the ladies at the deli. They were always extremely friendly and helpful.