Chris

Review of Hendrick BMW

Quite possibly the WORST experience ever with a de...

Quite possibly the WORST experience ever with a dealer. 0 STARS. Two words to describe them: UNSCRUPULOUS and UNTRUSTWORTHY. I am not one to write a negative review but this experience compelled me to let you know to avoid this dealership at all costs.

Contacted Hendrick BMW of Charlotte about a certified 430i convertible the day it was listed (9/17). Chris Thomas who works sales let me know I was the first to contact them about this vehicle, confirmed its availability (physically on premise) and took down my personal info. After speaking about potential financing options and my ability to pay in cash, I went on hold and he let me know that there was a "system issue" in which the car would need to get re-inspected and he would call me back in two days. At this time, I was ready to put down a deposit to secure this sale but he said I should not worry and he'd be in contact shortly. The next day, I call him to check in and leave a voicemail, but no return call. I receive a separate email two days later saying their entire system is down and he is working on numbers (it really takes two days to work on a pre-set template of amortized numbers?). I notice that the car is delisted now (48 hrs since my initial inquiry). He responds to a separate email saying he had no idea that the car was in fact sold. No apologies, no follow up. I had to actively follow up for something he should be trained to do.

Very surprised about the high ratings for this shady dealership. Have spoken to my friends in the market for new cars and have told them to avoid this place as well. SUPER DISHONEST AND A COMPLETE WASTE OF TIME.