I called yesterday and spoke with Nelly and in ALL...

I called yesterday and spoke with Nelly and in ALL the time I ve been a customer no one has EVER taken the time like she did. She went over all my CC and explained to me which ones would benefit me to work on getting paid off. She got me understanding more about my CC. I would like to ALways have Nelly in my corner.
For your other customer service reps. They might need more or better training.
Thank you Nelly so very much.
Hillary Evensen