Virginia Martin

Review of Providence Alaska Medical Cent...

I had Breast Cancer some years back and loved ever...

I had Breast Cancer some years back and loved everyone and the care involved at Providence. I would always brag about this place to everyone as well as my family did. I would have given them 5 stars, but not on my trip back to Anchorage in March. I live from out of town and it is very costly for my to fly to Anchorage, pay for hotels, car rentals and meals when I have to see the Doctor. After having a cough for a long time, I needed some tests. After plane reservations and everything was done before my trip, it all got rescheduled. I was still able to make it work, but it was unnecessary. I go in for a liver biopsy because the lymph nodes all lit up on the Pet Scan. Trying to find out if the Breast Cancer has returned or if it's a new cancer. The Ultrasound biopsy didn't work. The Radiologist couldn't get to it. That morning I was to show up at the lab at 7am before going to the day surgery. I get their early and stand in line to wait my turn. I'm second in line. It's my turn and the receptionist says they don't have an order. I couldn't believe it. I walked down to the day surgery and checked with her as I was hoping that my procedure was still ordered. She said they do have an order. I walk back to the lab and the tech finds the order. It seems there was incompetence most of the places we went. I don't know if it is all new staff or what. This was not the old Providence I knew. I'm reading my test results on line and discover some inaccurate information. For one thing I do not and have never had a history of thrombosis or embolism. I called Radiology and spoke with the supervisor. She said they would do an addendum. Your medical record follows you all your life so the information has to be correct. I fly back to Anchorage (expenses again) to have a CT and CT guided biopsy. This Radiologist was great and we finally got it done. This trip was the wonderful Providence that I knew. Today I am reading the addendum and they still haven't fixed the history. They fixed the rest of the information. It shouldn't have to be this way. Now more phone calls.