Pam McFarlan

Review of Icon Health and Fitness

THIS IS THE WORST CUSTOMER SERVICE EXPERIENCE THAT...

THIS IS THE WORST CUSTOMER SERVICE EXPERIENCE THAT I HAVE EVER HAD IN ANY ONLINE PURCHASE! WE HAVE PURCHASED 2 PREVIOUS NORDIC TRACK TREADMILLS AND HAD NO IDEA THAT NORDIC TRACK HAS NOW ASSOCIATED IT'S PRODUCT WITH A COMPANY WITH LOW STANDARDS IN CUSTOMER SATISFACTION AND OFFERS NO SUPPORT FOR ISSUES OF A FAULTY TREADMILL. NONSTOP DELIVERY WAS THE MAJOR FRUSTRATION GIVING AN UNACCEPTABLE POOR LEVEL OF CUSTOMER SERVICE. A COMMUNICATION ERROR DELAYED OUR DELIVERY AND NOW THAT WE WANT TO RETURN IT THEY ARE PLAYING A GAME HAVING US WAIT ALL DAY FOR A RETURN PICK UP THAT NEVER HAPPENED. THIS TRANSACTION WAS A PURCHASE NIGHTMARE AND NOW IS A DISPUTED CLAIM. WE ACTED IN GOOD FAITH -WE WANTED THE TREADMILL AND WE TRIED TO GET BOTH COMPANIES TO DO THE SAME. BUYER BE WARE!!! I WOULD NOT RECOMMEND USING EITHER OF THEM.