Audrey

Review of Kerry Toyota, KIA & Subaru

Purchased new 2018 RAV4 Limited in October. Car bu...

Purchased new 2018 RAV4 Limited in October. Car buying is always stressful but I left pleased. HOWEVER, today I took my RAV4 in to see why my rear brakes are, and have been, squealing since mid October when backing out of my garage. I thought the sound would go away as the brakes were brand new. But squealing has gotten drastically louder with time. Was told by the Service Dept. that nothing could be done about it, and that I'm not the first customer with this issue. Not the answer I expected for a $30,000 vehicle only a few months old. The sales people should warn the customers of this problem before selling a new car. So my joy of buying the RAV4 is gone and my faith in the dealership making things right is gone too. JAN 15, 2019 UPDATE: The service department inspected my Rav4 again today with a Toyota regional tech, who was unable to duplicate the noise. So no fix yet. Will keep updating as necessary. Will be more than happy to change my rating once this issue has been resolved. FEB 12, 2019 UPDATE Still no word from Toyota Corp regarding correcting this problem. Toyota does have the videos I made of the problem so they know I have a legitimate issue.