Rose C. Kim

Review of BMW of Sterling

I had a great experience at the service center wit...

I had a great experience at the service center with Moses. He is very patient and explained all the details for my understanding. I was given a loaner car (brand new!) for convenience during a maintenance that took longer than expected. Most memorable moment was when the management staff came to my rescue and offered help to hold my crying daughter while I reinstalled the car seat after service. In the short few minutes they were giving each other high-fives and smiles. That act of kindness melted my heart.
Also, the waiting area is spacious and clean, and a place I don't mind waiting and doing some work! Thanks for the wonderful experience!