D

I called for a very simple repair in which one of ...

I called for a very simple repair in which one of the pipes under my kitchen sink came loose and was leaking water. It's essentially a 45 minute fix at most with very little material required but I don't plumb so called in professionals. They literally refused to fix it in the most cost effective manner even though they were fully capable of doing so. Instead they offered several fixes which included repair for things they saw as "potential future issues" which cost over $2k. Mind you none of the things they say would cause issues have had any issues to that point and based on their description of the problem seemed highly unlikely. Essentially I asked for an oil change and they were only willing to do a complete engine rebuild even when the engine was working perfectly fine and only needed new oil. I called another company and they fixed for under $200 and in less time than it took me arguing with the John Wayne tech about why they couldn't just complete the simple repair required. If you want to be overcharged and over sold than use this company otherwise I'd recommend literally anyone else. I almost never write reviews but if this will prevent even a single person from being ripped off it was worth my time.

Edit: This is an update based on the response received. My opinion of what took place remains completely unchanged. Everything I stated was accurate so I'll repeat buyers beware if you want to be overcharged feel free to use them. You may call them for a $200 dollar job and be sold a correction to a completely unrelated "future problem" that you never in fact have even experienced for 10x the price.

Comments:

No comments