So March 18 at 10:08 am approx. called amp.about w...

So March 18 at 10:08 am approx. called amp.about why key fob wouldn't work not even 18 mths old and hardly used to open door or trunk on 2017 Cruz? Had to use phone app to get into car then it said key fob not found when it was sitting on console. After pushing start button few times it worked and has since. I get transferred to a service advisor I thought but no answer just voice mail..about half hour later get call back told what was wrong and answer was I have no idea I will put you over to a service advisor where I was suppose to be in first place a d again voice mail . It is now mar.19 5pm and no call back on my problem . This is the 3rd time in 18 months this useless service at smp.has done this. I get calls from them to bring my car in so they can charge me for what ever service they tell you that is needed but when you need an answer from them they ignore you like the plague. I have even left voice mail.with service manager before and no return call. I have no sympathy for this place and is why I drive a few blocks north east of there and get everything for service you can imagine and a call back if you have questions. I recommend others drive a few blocks also cause the ignorance is unbelievable at one of the two.