Plusnet`s service used to be very good, you`d get ...

Plusnet`s service used to be very good, you`d get through to a real human being relatively easily. Not now. Loads of menus then an interminable wait, plus there doesn`t seem to be anyway to E Mail them.
I have an ongoing complaint with them because they put up the cost of my Broadband by 20% with no warning, the first I got to hear about it was seeing it on my bank statement.... They just said that "your contract came to an end, it was up to you to keep a record if it". This is rubbish, it`s just a device to rip off their loyal customers. Appalling.