John Hillman Review of Domino's Pizza
Didn't even get to taste the pizza, but if it's an...
Didn't even get to taste the pizza, but if it's anything like the service we got, that's a good thing.
At first we had placed our order online to get one of the current specials, and found out that Domino's charges an extra fee for any sauce with the bread stick orders, which is just bad marketing, but not specific to this location.
Right after placing the order online for delivery, we cot a call from the store telling us that they "do not deliver to our apartments after dark". I may not live in the best area, but I was personally offended at what I feel is discrimination. Why is my money any less valid because I don't live in a better area?
We asked if we could still place the order if we came to pick it up in person, and they said we could, but we asked them if they would hang on for just a minute while we discussed it. Over the course of the few seconds we spent talking about it and deciding that we didn't want it if it wasn't delivered, they hung up on us.
At first we were just frustrated by the bad service, them we realized that they may still be making the pizza, charging the card we used online, and expecting us to come pick it up. We called them back and were imminently put on hold, which is understandable. However, rather than take our call, they picked up the line and hung up. So we called back even more frustrated, and were again put on hold. after some time, an employee answered the phone with "hello?" Not "How can I help you", or "sorry for the wait", just "hello?"
Confused, I said hello back, to which she responded with "hi". So eventually we got to a point where we were going to be charged for the pizza, and she quickly put us back on hold so someone else could talk to us.
It was a very frustrating experience, and we decided to go with Mr. Pizza instead.
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