Kevin O'Brien

Review of Waldorf Astoria Chicago

I don't know what has happened with the Waldorf As...

I don't know what has happened with the Waldorf Astoria in Chicago, but this experience was terrible. I booked a nice one bedroom suite for a weekend valentines day staycation for my fiancee and I. We live less than a mile away, but thought it would be a really nice treat to stay here.

We arrived a little before check-in. I knew there was a possibility that we wouldn't be able to check into our room until around 3pm. We were told that the 2nd floor has some complimentary drinks and snacks while we waited. That was a nice touch. But the 2nd floor waiting room filled up with about 20 guests waiting to check in. 2.5 hours after we arrived ~ 5:15pm we were finally able to head up to our room. At this point we were fine, a bit annoyed, but these types of things happen. Right?

The suite is great. The view is nice and so is the terrace. Everything was well maintained and we were super excited. But once I opened the fridge door, an old box covered in cake frosting and filled with old pizza was inside. Alllllright. Maybe just another mishap, these things happen. Right?

The kicker came when we have been watching a movie and the carbon monoxide detector goes off. We called downstairs and they sent someone up to check on it. This person literally couldn't get it to stop beeping - went outside with it to try and make it stop. Finally they put the detector back on the wall and said we were good to go and it was probably due to the fireplace being on. And just like that they left us in the room. How are you gonna have the carbon monoxide detector go off and just have someone come in and reset the thing and just leave the room!? We left the Waldorf Astoria directly after this happened and went home. If the carbon monoxide detector goes off...investigate it...not just put a band aid on it. All the other issues were annoyances, but that could be dangerous.