On January 1, 2019, I attended a Bowl college foot...

On January 1, 2019, I attended a Bowl college football game at State Farm Stadium. Parking was $30.00. The company providing the parking service that day was Pride Group LLC, Chandler, AZ. I used my credit card to purchase the $30.00 parking pass but they used a hand machine and I was not provided a receipt. I checked my activity a couple weeks later and noticed that they charged me $60.00 instead of the $30.00. There was no contact number for the company on my credit card statement so I contacted my credit card company and disputed the $30.00 and they then gave me a phone number for this company. I have been communicating with the Account Manager for Price Group LLC regarding a $30.00 credit back to my card, for three months! At first she said there would be no problem. Weeks later she tells me that there was two credits to my account and she would send me the transaction history which she never did. She also talked about other groups she had to get involved with to make this happen, but still no credit. In the month of March she told me there now was a bigger issue since the amount disputed, the second $30.00 was settled in there favor. I really believe she was working on the wrong account but I kept sending her the information she requested regarding my credit card account. She said it had to now go to a resolution team and they were busy as this was a busy time for them. I let a couple weeks go and then started trying to contact her again. I finally got a reply on April 8th. She says and I quote Unfortunately, I cannot move forward on my own as I don t have the authority to reverse the charge once it s been disputed and then resolved in our favor. I wish I had better news for you on this issue So basically, this company is keeping my money even though they are aware a mistake has been made. They know I don t have a receipt and they know I cannot do anything about it. I am totally beyond belief what this company is doing and I m wondering how many other parking customers have had the same problem. So, please beware when parking in a public venue where Pride Group LLC is taking your parking fees. They wear shirts identifying themselves. Do not give them your credit card. Pay in cash only.