We had a convention in Sacramento last week and ha...

We had a convention in Sacramento last week and had made reservations on 3/11/19 for the Sheraton Grand Hotel. We received an email confirmation from them on 6/19/19. We arrived last Tuesday to find out there had been a computer glitch, and we no longer had a room. They had scheduled a room for us at a La Quinta nearby and offered to pay for the room. This was helpful, but the La Quinta did not have the same amenities nor was it in walking distance to the convention center where our meetings were being held. This was difficult as we had to take a cab/uber back and forth. Being our first time in Sacramento, we were unimpressed. I don't know if there weren't other hotels nearby that were comparable and the Sheraton just chose not to use them or if the city isn't capable of handling a convention as large as the one we were attending. Either way, it was disappointing and affected our trip. I understand that there are multiple ways to book a room in addition to simply booking through the hotel, but these online bookings aren't new. Hotels should be able to maneuver these, and it's poor that the Sheraton Sacramento can't handle that. Lastly, as a business owner, if my company makes a mistake, my husband or I will personally apologize and make it right. We felt extremely sorry for the front desk staff that had to tell multiple customers that they didn't have a room for them. Knowing that this problem was going to occur, a general manager should have taken the heat rather than have his/her staff deal with it.