Nick Winn

Review of Fan Cloth

Do not use Fancloth, go with somebody who actually...

Do not use Fancloth, go with somebody who actually cares about their customers. Fancloth is borderline criminal. Extremely disappointed, furious, and sad for the people that trusted me with this decision. I would give a 0 if I could.

Enough about my opinions, here are the facts: I am a cross country coach and I used Fancloth for some gear for the team and for some of our doners. Our season is over and I still don't have the merchandise yet. I started our campaign on August 21, and closed it on August 28, one week later. It was confirmed in an email that I would recieve merchandise by September 12. Not even close. I got an email saying Fancloth "dropped the ball" and confirmed that I would get the merchandise by October 9th. I called on October 11, a month later, and still hadn't recieved anything. They said they would send out an email to all the people that purchased something, apologizing for their mistakes, but they didn't. They sent a draft of the letter to me and made me copy and paste the email and do all their work for them. They then confirmed October 14th as the delivery. Today is the 15th, and still no merchandise. I was given a name and number for a manager and made several attempts, but nobody will return my calls. Customer service has been less than professional and very vague in their emails (with no names to go with the senders). My season is over. The merchandise that I was going to give to my doners, and for the kids/parents to wear during the competitions is now worthless.

I made promises to my families and kids when they first purchased the merchandise of the delivery date. I did it again the second time after they said they "dropped the ball". I did not do it a third time because I'm tired of being made a liar by this company

Quality of the gear is cheap at best. I went with them last year (don't ask me why I went with them again this year, second chances I guess, but an epic failure on my part), and I can't use any of the garments anymore because they deteriorated in the wash machine after about 10 washes. I tried different types of garments this year and I'll wait and see what they're like before commenting on them. I'm not holding my breath though.