Telephone Responses regarding claim processing too...

Telephone Responses regarding claim processing too slow. Need more staff. Workers are inundated with work. I have had coverage from HM for 8 years. Have only made one auto accident claim. Initially told car was worth $500 before adjuster had even seen auto. Later told auto worth $3100. Claim passed from and to representatives without smooth transition. Eventually dropped in the lap of an unsuspecting employee. She then had to review police report of the Six car accident I was involved in. This happened one month after the accident. Accidents are stressful enough and I want my insurance company to take care of me. I have been contemplating changing Insurance companies