Joe Prater

Review of Phil McMahon Real Estate

I am a landlord but currently renting. The way my...

I am a landlord but currently renting. The way my family was treated the moment we signed contract by this company was disgusting. We were given a property that was filthy, mould growing on curtains, dust/dirt everywhere etc. The oven, dishwasher and extractor fan did not work. The gate was broken and the front room flooded when it rained. The en suite shower mixer did not work also. For the 1st month of living in the property we had trades coming and going, jack hammering, painting, rendering, waterproofing, replacement of white goods etc etc. My wife runs her business from home so was severely impacted, as well we had a 1 year old baby at the time who was constantly disturbed and awoken during this. We were offered no reduction in rent and there was no communication as to what was happening. We took photos and asked for the house to be cleaned, they refused instead sent the old tenant back while we were trying to unpack. We tried to escalate the issue to senior management and they told us we could leave if we wanted. We ended up having to acquire our own cleaner with the costs finally split between us and the landlord (for some unknown reason). I would be disgusted if my 2 tenants were ever treated the way we were treated by our property manager. Lucky for us Ray White took over and they have been nothing but professional and courteous to our needs. I hope no other tenant or landlord need go through what my family encountered they turned an exciting time for us into pure devastation until another company took over.