Jenny Llewellyn

Review of Lady Cutler Melbourne Showboat

Our party of 6 were 11 minutes late for departure ...

Our party of 6 were 11 minutes late for departure on blues brothers cruise. We phoned in advance to explain delay was due to taxi being in an accident and we were advised the boat would be notified. We arrived and the boat had left...we contacted the company again and they advised we would be refunded. However since we are being denied a refund and no one is admitting to speaking to us on the night...very poor customer service as we were very much looking forward to it and being stranded in full fancy dress was very disappointing!!